Frequently Asked Questions
Popular Questions
When you're ready, simply place any rentals you are not transferring and/or purchasing into the prepaid FedEx Ground return bag included in your order. Then, take it to your … nearest FedEx or FedEx Walgreens location to be scanned in or schedule an Uber pickup for your return. You'll receive an email to choose your next rentals within a few hours of the acceptance scan from FedEx! IMPORTANT: Do not drop your return into a FedEx Express Drop Box or your return may be lost.
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Absolutely! Simply keep any item(s) you would like to purchase and we will automatically charge the card on file for the discounted member price once we receive your return. Read More.
Yes! You can return your rentals separately by transferring any items you would like to keep renting to your next order :). Once you've indicated which items you'll be …transferring, just send back the remaining items you want to swap out, and we'll look out for any transferred items in your next return! Note, any item(s) you transfer will take up a spot in your next rental order. To transfer items, simply visit the My Orders page and select "Transfer" on the items you would like to continue renting. You can transfer up to 5 items to your next order for free.
Note, any item(s) you transfer will take up a spot in your next rental order. Read More.
Absolutely! You can purchase items at any time by selecting the "Purchase for" option on the product page. Simply add to cart and checkout!Read More.
Once your return has been accepted & scanned by FedEx, you'll receive an email within just a few hours letting you know that it's time to choose your next FashionPass items! Read More.
You are always welcome to purchase items directly from the website while you have rentals checked out with you. Simply select the "Purchase for" option on any item … to add to cart! If you purchase items along with your rental order, your purchases will be shipped with your rental items. Otherwise, purchased items will be shipped out as a separate order. Read More.
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Shoot us a text, email, or chat us directly on the website anytime! A Member Concierge associate will get back to your inquiry within 1 business day. Please note, our hours of operation are 8AM to 4PM PST, Monday - Saturday. If your inquiry is regarding an order that is shipping out same-day, we will respond as immediately as possible.
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FashionPass is headquartered in Los Angeles, CA