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Frequently Asked Questions
Popular Questions
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IMPORTANT: Do not drop your return into a FedEx Express Drop Box or your return may be lost.
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To transfer items, simply visit the My Orders page and select "Transfer" on the items you would like to continue renting. You can transfer up to 5 items to your next order for free.
Note, any item(s) you transfer will take up a spot in your next rental order. Read More.
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If you purchase items along with your rental order, your purchases will be shipped with your rental items. Otherwise, purchased items will be shipped out as a separate order. Read More.
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Purchasing
Returns
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Ask us anything
Shoot us a text, email, or chat us directly on the website anytime! A Member Concierge associate will get back to your inquiry within 1 business day. Please note, our hours of operation are 8AM to 4PM PST, Monday - Saturday. If your inquiry is regarding an order that is shipping out same-day, we will respond as immediately as possible.
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FashionPass is headquartered in Los Angeles, CA